You have to be human.
Yes, technology changes everything. People expect their devices and services to do a lot for them. They want to know things and get things done right away. But they’re still human, and you have to be human too.
Writing a blog post, having the best AI — these things aren’t enough. Instead, you have to connect with users on a human level: what are their needs and desires? What do they value? And if you value that too, and you serve that need, then you’ll find success.
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
– Maya Angelou
Connect through user experience.
Our products should embody our values and our empathy, listening to users just as much as we speak to them. I’ve sought to carve out a place at the intersection of technology, product design, and editorial strategy. I look for ways to bring these spaces together in human-centered design.
These are some of the ways I’ve been able to focus on user experience, combining those skills. It’s a world I love being a part of.